New Zealand has moved to Alert Level 1, which means a return to some sort of normality, at least domestically, even in the air.
“Social distancing is no longer a requirement, unaccompanied minors will once again be able to travel domestically, and customers will be able to travel around New Zealand again with pets as checked baggage,” Air New Zealand general manager customer experience, Nikki Goodman
The airline recommends customers check-in for their flight via the Air New Zealand mobile app to allow plenty of time to process through the airport as everyone adapts to the new regulations.
Domestic lounges are open except for Auckland Domestic, which is undergoing refurbishment, and Wellington and Christchurch regional lounges, which still remain closed at this stage.
Hot food will be available again and served to customers, while other food will be pre-portioned and available at the buffet. Inflight, customers will notice food and beverage service resumed under Alert Level 2 with the exception of Koru Hour.
“As always, our top priority is ensuring we keep our customers and people safe, so high touch surfaces onboard and in our lounges and airport spaces will continue to be cleaned regularly. Our jet aircraft are fitted with hospital-grade air systems that filter out viruses, and hand sanitiser will continue to be available across the airport, kiosks, service desks and all our aircraft for customers and staff to use as they wish,” Goodman said.
The airline urges customers to be patient as the contact centre and customer care teams continue to receive a high volume of enquiries. If travel isn’t urgent, it is appreciated if customers can wait to contact, so that those with imminent travel can be prioritised.
Further details on the customer journey for Alert Level 1 can be found on the COVID-19 hub on the Air New Zealand website.
The airline plans to operate around 55 percent of its usual domestic capacity (compared to pre-COVID-19 levels) from July and August. As of Monday, 8 June 2020, the airline began operating to all 20 of the domestic ports it previously flew to.
