Like so many of us right now, the Travelmarvel team is working from home and, while the catch-ups include Friday night Skype drinkies and mid-week (non-drinks!) Zoom calls, the gang has mixed initiative, creativity and humour to produce a fun ISO video – ‘Roll around the office’ – exemplifying ‘togetherness’ … and featuring toilet rolls.
Travelmarvel’s brand manager Paddy Scott, commenting on staff morale said, “In many ways I feel we are even more connected as a team in these times, even though we are not physically together. We have people in different states and even different countries, and the ease of Skype and Zoom have certainly helped make us feel like ‘one team’. I think it will continue too – virtual meetings, and more flexibility around working from home will be the office of the future.”
The team has also been redeployed from their role as marketers or sellers to the front line.
“We decided early on that our customers are the key for all of us and we wanted to share the load. So, we have been supporting our customer service centre and travel agents by calling every client who has had a trip suspended to explain their options … then refer them back to their agent with all the information they need. The feedback from clients is that the personal touch has been very well received,” said Scott.
“It may sound like a cliché, but we will get through this, we know people will explore the world again and Travelmarvel will be here when they do – one team, having fun! One of the things I am looking forward to it the first Travel League Christmas party post-lockdown, it is going to be pretty impressive!”
