The Australian Federation of Travel Agents (AFTA) has escalated its ‘The Facts’ campaign with a newsroom brief issued yesterday to every mainstream TV, print and radio newsroom in Australia as…
refunds
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AviationDaily NewsTravel Agents
Emirates fast tracks processing of customer refunds
by Staff Writerby Staff WriterPre-pandemic, Emirates processed an average of 35,000 refund requests in a month. Now the airline says it currently has almost 500,000 refund requests pending and, to speed up the process…
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Daily NewsTravel Agents
Need help navigating billing disputes
in the COVID-19 era?by Staff Writerby Staff WriterWith so many cancellations across travel, entertainment, sport and more, following the outbreak of COVID-19, billing disputes are escalating as millions of people struggle to navigate the minefield of diverse…
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AviationDaily NewsTravel Agents
Emirates simplifies COVID-19 refunds and waiver policy
by Staff Writerby Staff WriterEmirates has updated its COVID-19 travel waiver policies into one simplified approach for rebooking and refunds on tickets issued in all its global markets. “The travel and airline industry has…
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AviationDaily NewsTravel Agents
Scoot now offering option of cash refund on cancelled flights
by Staff Writerby Staff WriterScoot has announced an update of its refund policy, offering customers affected by cancellations on flights between 23 January and 31 May 2020 the option of refunding their fares in…