The Australian Federation of Travel Agents (AFTA) says it welcomes yesterday’s release by the ACCC of its report “The impact of COVID-19 on consumers and fair trading”. The report acknowledges…
Tag:
ACCC
-
-
Daily NewsTours & PackagesTravel Agents
CATO develops industry best practice policies for its members
by Staff Writerby Staff WriterDuring The Council of Australian Tour Operators’ (CATO) recent extensive COVID-related advocacy engagement with the Australian Competition and Consumer Commission (ACCC), a particular area of focus identified as inconsistent, and…
-
AustraliaAviationDaily NewsTravel AgentsTravel Tips
Agents give thumbs up to Etihad’s refund offer for consumers
by Staff Writerby Staff WriterEtihad’s decision to offer refunds to all consumers who purchased tickets directly and through travel agents for flights which were then cancelled due to the COVID-19 pandemic is welcomed by…
-
Daily NewsTravel Agents
AFTA backs travel agents on cancellation fees
by Staff Writerby Staff WriterWith Flight Centre bowing down to the ACCC and reversing its cancellation fees policy, the media spotlight has widened to include other travel companies and travel agents. AFTA’s Chief Executive,…
-
Daily NewsTravel Agents
Flight Centre customers contacted with about-turn on cancellation refunds
by Staff Writerby Staff WriterFlight Centre customers, affected by COVID-19 cancellations, received a letter on Saturday night from the travel company advising that it has revised its cancellation refund policy (following public/media pressure and…
-
Daily NewsTravel Agents
ACCC wins court case against STA for false advertising
by Staff Writerby Staff WriterThe Federal Court has found in favour of the Australian Competition and Consumer Commission (ACCC) in its case against STA Travel, handing the student and youth travel agency $14m in…
-
Daily NewsTours & PackagesTravel Agents
CATO works with ACCC on COVID-19 cancellation policy development
by Staff Writerby Staff WriterThe Council of Australian Tour Operators (CATO) has entered into formal discussions with the ACCC to clearly define the role played by Australian-based tour operators and wholesalers that supports the…
-
Daily NewsFeaturedTravel Agents
AFTA releases new advertising guidelines for ATAS participants
by Staff Writerby Staff WriterEffective Monday 3 February 2020, AFTA has released its new ‘Advertising Guidelines for ATAS Participants’, approved by the AFTA Board, and forming part of the mandatory requirement for ATAS accreditation.…