Seabourn will extend the voluntary pause of its global operations across five cruise ships to voyages scheduled to depart through 30 June, 2020.
The brand had previously announced a pause in its global ship operations from 14 March – 14 May, 2020, effectively cancelling all voyages scheduled to operate during that timeframe. The decision is a proactive response to the unpredictable circumstances evolving from the global response to the COVID-19 situation.
Seabourn will be communicating changes for voyages scheduled to depart in the extension window with all booked guests and their travel advisors.
Seabourn guests on impacted voyages will receive a 125% refund on monies received in the form of a future cruise credit, which must be booked by 30 December, 2020 but can be applied toward any future cruise through 31 December, 2021. For guests who do not opt to choose the 125% future cruise credit, a 100% refund of the monies paid to Seabourn will be reimbursed to the original form of payment.
Guests and their travel advisors will be sent details on how to manage cancellations and desired compensation online. Seabourn asks guests and travel advisors to use the online resources available first rather than calling the Reservation Call Center for information about the cancellations due to the possibility of high call volumes and the potential of long on-hold wait times.
