Responding to the recent confirmation of the global grounding of the Boeing 737 MAX aircraft, Qantas Holidays and Viva! Holidays have confirmed they are waiving any amendment or administration fees for changes to bookings directly affected by the grounding.
“We want to assure our agents that their clients will not be further impacted by this situation that is outside of all our control. We are confirming that we will not be charging any amendment fees which come as a direct result of this grounding,” said Steve Brady, National Sales Manager of Qantas Holidays and Viva! Holidays.
“We acknowledge this might be a somewhat stressful time for passengers and want to alleviate any additional stress to our agents and their clients as we can. Our teams are standing by to help amend bookings as needed to ensure our agents’ customers can continue their travels and we are currently in the process of notifying all bookings with an affected flight held by Qantas Holidays or Viva! Holidays travelling before 31 March.”
Any agents with existing Qantas Holidays or Viva! Holidays bookings that are affected by this grounding can contact Qantas Holidays on 13 27 87.
