The Qantas Group has announced that COVID Travel Credits due to run out at the end of this year will now have the expiry date removed [1] and those Qantas customers with COVD credits can now request a cash refund [2], while Jetstar customers can use their COVID vouchers for flights, indefinitely.
From 4 September 2023 Qantas is also offering double the standard number of Frequent Flyer Points for any flights booked with a Qantas COVID credit before 31 December 2023. Due to system limitations, Qantas COVID credit can’t be converted into a travel booking after this date, but can be taken as a refund at any time. Qantas is also working with travel agents to coordinate refunds for travel not booked directly through the airline. [3]
“We’re doing this because we’ve listened. We know the credit system was not as smooth as it should have been. And, while we’ve improved it recently, and extended the expiry date several times, people lost faith in the process. We hope this helps change that. We also hope that a lot of people still choose to put their credit towards their next journey,” said CEO Alan Joyce.
Qantas
– Find your travel credit – Use the ‘Find My Credit’ tool on qantas.com
– Request a refund – Call 1300 668 885
– Use your travel credit – Visit qantas.com/travelcredit for specific advice based on your type of travel credit
– For more help – Speak to the Travel Credit Concierge team on 1300 171 505. If your original booking was made through a travel agent or third party website, contact them directly.
Jetstar
– Find your voucher – Contact Jetstar by Live Chat
– Use your voucher – Visit Jetstar.com to book using your voucher (vouchers can be redeemed on all Jetstar fares, including sale and Club Jetstar fares, and on domestic or international trips)
– Check your available balance – Use the Voucher Balance Checker on Jetstar.com
– Extend your voucher – Jetstar customers can extend their vouchers indefinitely by contacting LiveChat or the contact centre after the voucher has expired.
[1] For Qantas customers, a ‘COVID Credit’ refers to travel credits for bookings up to and including 30 September 2021. For Jetstar customers, a ‘COVID Voucher’ refers to all Jetstar Airways vouchers that have an expiry date of 31 December 2023 (which will be extended on request).
[2] Beyond 31 December 2023, Qantas COVID credits won’t be directly convertible into travel and can only be refunded, due to system limitations. At any point Qantas travel can be booked up to a maximum of 353 days in advance, which reflects system range. On 31 December 2023, this will mean travel can be booked up to 19 December 2024.
[3] Customers seeking a refund of a Qantas COVID credit after 31 Dec 2023 from a booking made through a travel agent, may only be paid the amount that Qantas received from the Agent for that booking.
