Travel Counsellors leapt to action with the onset of the COVID-19 pandemic, to create a series of support platforms to help its business owners with a dedicated ‘TC Support Package’, accessed via a digital hub.
The TC Support Package also includes the launch of a dedicated Welfare Fund. Made up of contributions from the Travel Counsellors’ business, investors, directors and agents themselves, the fund is part of a larger suite of support that Travel Counsellors offers its agents. Set up to help business owners who may find themselves in financial stress due to the impact of Coronavirus on their income, application is open for any Travel Counsellor and the average turnaround time from application to distribution is just four days.
“It’s a challenging time for many business owners in the travel industry, but also an opportunity to show the difference we make to our customers and each other, and at Travel Counsellors we offer access to lots of support and advice to our TC’s through these challenging times,” said regional managing director, Kaylene Shuttlewood.
Over the past 12 weeks, the dedicated Travel Counsellors’ Coronavirus Information Hub has been a source of factual, verified and trusted information on the virus’ impact on travel, and includes FAQs, the latest airline and cruise updates, supplier policies and booking guides, as well as direct links to the World Health Organisation and country updates from the Australian Government.
The hub contains information and initiatives designed to help franchisees continue to run their businesses in the best ways possible during this period. As well as advice on budgeting and finances, the hub points to the opportunities available for individual Travel Counsellors to access Government support following the latest announcements on help for the self-employed, as well as lifestyle advice such as hints and tips on how to maintain a positive mindset, and useful resources on home schooling.
Travel Counsellors has also increased its digital ‘TCTV’ programs to form a schedule of daily shows to keep the company’s business owners and support team colleagues up-to-to date, with show presenters delivering the news via webcam from their home offices.
IMAGE: Travel Counsellors 2019 Global Conference
