Although not available to Australians while government-imposed “Do Not Travel” restrictions are in place, Emirates has become the first airline to offer passengers free cover for COVID-19 medical expenses and quarantine costs, in any class of travel.
The airline will cover medical expenses of up to approximately AUD $245,000 and quarantine costs of approximately AUD $160 per day for 14 days, should they be diagnosed with COVID-19 during their travel, while they are away from home. This cover is provided by the airline, free of cost to its customers.
“Emirates has worked hard to put in place measures at every step of the customer journey to mitigate risk of infection, and we have also revamped our booking policies to offer flexibility,” HH Sheikh Ahmed bin Saeed Al Maktoum, Emirates Group Chairman and Chief Executive said. “We are now taking it to the next level, by being the first in the industry to offer our customers free global cover for COVID-19 medical expenses and quarantine costs should they incur these costs during their travel. It is an investment on our part, but we are putting our customers first, and we believe they will welcome this initiative.”
This cover for COVID-19 related medical expenses and quarantine costs is offered by Emirates free of cost to its customers regardless of class of travel or destination. Cover is immediately effective for customers flying on Emirates until 31 October 2020 (first flight to be completed on or before 31 October 2020). It is valid for 31 days from the moment they fly the first sector of their journey. This means Emirates customers can continue to benefit from the added assurance of this cover, even if they travel onwards to another city after arriving at their Emirates destination.
Customers do not need to register or fill in any forms before they travel, and they are not obligated to utilise this cover provided by Emirates.
Any impacted customer who has been diagnosed with COVID-19 during their travel simply has to contact a dedicated hotline to avail of assistance and cover.
The hotline number, and details of what COVID-19 related expenses are covered, is available HERE.
Travel restrictions: Customers are reminded that travel restrictions remain in place, and travellers will only be accepted on flights if they comply with the eligibility and entry criteria requirements of that country.
