Based on guidelines published by the World Travel & Tourism Council (WTTC), The Council of Australian Tour Operators (CATO) has produced a set of COVID-Safe Travel Protocols intended to lead the Australian land supply sector through the journey to recovery.
Supported by medical evidence, the coherent protocols have been developed through a coordinated, collaborative, and transparent approach within the global travel and tourism sector, governments, and public health authorities.
“By their nature as travel experience creators, tour operators and wholesalers weave all of the industry’s moving parts together in their bespoke consumer offerings—airlines, hotels, ground transport, attractions, guides, government regulations and more,” says Brett Jardine, CATO managing director.
“And, while all CATO Member businesses and their offerings are unique, we believe it’s essential that a closely aligned, global approach to COVID-safety is the best way to navigate our way through the industry’s recovery.
“The protocols see the land-supply sector lead the definition of industry best practice as we move from crisis management to recovery and put the health and security of travellers and the industry’s workforce at their core.
“CATO’s COVID-Safe Travel Protocols document will be subject to change, as borders begin to re-open and restrictions ease, to ensure it remains relevant through every stage of recovery and beyond.”
The protocols describe recommendations around signage, staff training and sanitation, health and hygiene, social distancing, contactless payment, contact tracing and communication, and focus on three key areas:
• Operational and Staff Preparedness
• Delivering a Safe Experience
• Rebuilding Trust & Confidence
