Collaborating with AXA General Insurance Hong Kong Limited, Cathay Pacific is providing free COVID-19 cover to all passengers who fly with Cathay Pacific, effective immediately through to 28 February 2021.
The insurance cover is automatically applied when customers book their flight, and offers cover for medical expenses related to a COVID-19 diagnosis incurred whilst overseas.
Cover includes:
Medical and hospitalisation
The airline will cover customers’ COVID-19 PCR tests and hospitalisation, if it becomes necessary. Coverage for medical expenses related to COVID-19 extends to up to US$200,000.
Quarantine costs
Customers will receive an allowance of US$100 per day per passenger for up to 14 days due to COVID-19 to help them during periods of unforeseen and mandatory quarantine.
Evacuation and repatriation
Cathay Pacific will ensure that affected customers, as well as their travel companions and any children they may be travelling with, get home.
24/7 emergency hotline
Customers can call AXA’s 24/7 Emergency Assistance hotline on +852 2863 5785, or send a WhatsApp message to +852 2863 5784.
Customers are covered for a period of 30 days starting from the date of their departure, or until they return to their home, whichever is earliest.
Cathay Care, the airline’s enhanced measures across every stage of the journey from check-in to the cabin, include:
- Temperature checks
- Contactless check-in and boarding
- Antimicrobial coating on check-in counters, kiosks and other common areas
- Mandatory wearing of face coverings by passengers and crew throughout the flight
- Enhanced cleaning and sanitisation of all surfaces
- HEPA air filters that remove 99.999% of airborne contaminants
