Avis Australia has won the Gold Award in Reader’s Digest Quality Service Awards 2021, an independently conducted annual survey that identifies the top brands in Australia delivering the highest level of customer service across the five key pillars: Personalisation, Understanding, Simplicity, Satisfaction and Consistency.
This year, it polled 2,500 people to reveal the Australian companies going above and beyond customers’ expectations.
“In difficult times, Australia’s vote of confidence is a more precious commodity than ever. To receive the Reader’s Digest 2021 ‘Gold Quality Service’ award is incredibly exciting, particularly because it is a people’s choice award. We always work hard to provide levels of customer service that surpass expectations and deliver high levels of customer satisfaction,” said Tom Mooney, managing director of Avis Budget Group, Pacific.
“We’re proud to have set a benchmark as offering the best service in the industry, particularly in these extraordinary times, and will continue to offer Australians a safe, reliable and high-quality transportation option to help them get where they need to go.”
Mooney says the award is testament to Avis Australia’s ability to consistently offer high quality customer service throughout challenging times. In 2021, the company introduced Risk Free Bookings, delivering increased flexibility by allowing customers to change or cancel reservations, without fees, for rentals due to start before 1 March 2021. In addition, the Avis Safety Pledge reassures customers of the highest standards of safety and cleanliness, and the Avis Digital Check In service minimises contact at the rental station and the time spent picking up vehicles.
For more information, please visit: www.avis.com.au
