It has been widely reported that P&O’s Pacific Dawn was to be bought by CMV, however, that has not eventuated and the ship’s departure has now been brought forward after reaching an agreement to sell the ship during the pause in operations.
P&O Cruises will assist affected guests who were booked on Pacific Dawn from 17 December 2020. They can choose alternative arrangements including a full refund or bonus onboard credit if they choose the future cruise credit option. Guests on select cruises can opt to move their booking to the same time next year and receive bonus onboard credit.
P&O will pay refunds back to travel agents for guests who booked through that sales channel. The cruise line will also protect travel agent commissions on all bookings for cancelled cruises that were paid in full as at 27 September 2020 and for the total amount of the future cruise credits.
P&O will make contact with guests whose cruises have been affected, either directly or via their appointed travel agent, to let them know of this development and the options available to them.
Guests with bookings affected by the pause in operations, can track the progress of their future cruise credit or refund request via a new tracking tool found on P&O’s website.
P&O Cruises Australia President Sture Myrmell apologised to guests for this inconvenience, acknowledging how challenging it had been given the continued extension of the operational pause since March 2020.
