With the not unexpected official announcement that international travel restrictions will stay in place in Australia until December 2020, Club Med has adjusted its policies to include new flexible options for guests, offering Re-book 2020 holiday the following year* (same destination, dates & guests) for the same price, and Receive a Future Travel Credit* for the full amount paid for the resort stay, to be redeemed for travel to any Club Med resort worldwide.
“We understand after a long period of hibernation, Australian travellers are eager to travel internationally once again … In light of the recent travel advice by the Australian Federal Government, we are prioritising existing bookings and working around the clock to ensure our loyal clients are looked after,” said Club Med general manager, Pacific, Rachael Harding.
“As our resorts open, we will maintain the Club Med atmosphere which is an integral part of our DNA while also keeping safety & hygiene as our top priority said Harding. “We know travel restrictions will lift eventually, and we are looking forward to welcoming Australian guests at our resorts once again, when it is safe to do so.”
New safety and hygiene protocols have been introduced throughout Club Med resorts, including:
- Operating at a maximum resort capacity of 70%
- Plexiglass protection on all service counters, including concierge and check-in
- Digital & in-app services such as “Easy Check-In”, Spa booking and in-room service requests
- Club Med operates with the Safe Together Program developed with the support of Ecolab, a global leader in water, hygiene and energy technologies and services
- Guest’s temperature checks upon check-in and during stay
- Increased frequency of deep cleaning for all high-touch-point public areas
- Doctor/nurse available 24/7
*Terms and conditions apply
