The Scenic Group has announced the suspension of all river and ocean cruises, and land tour operations on its Scenic Luxury Cruises & Tours, Emerald Cruises and Evergreen Cruises & Tours brands, from 1 July to 31 August 2020, as part of its ongoing response to the COVID-19 pandemic situation. Scenic Eclipse sailings will be suspended through to 30 September 2020.
Travel agent commissions on bookings for suspended cruises, that have been paid in full and for the total amount of the Future Travel Credits, will be protected.
Booked guests are being offered flexible Future Travel Credits valued at 110% of monies paid on any affected river and ocean cruise booking, and 100% of monies paid on any affected land tours, including Egypt. Guests will be able to apply the Future Travel Credits on any new or existing bookings on any of the Scenic Group brands and for flexibility, the Future Travel Credit is fully transferrable to another guest. Should a guest be unable to travel by 30 June 2023, they will be given a cash refund equal to the amount that was paid.
“Our priority is to ensure that our guests and crew are able to travel safely before we resume operations,” said Rob Voss, COO for The Scenic Group. “Although we are seeing some easing of national lockdowns and progress being made on COVID-19 measures, the restrictions on travel still vary considerably from country to country. There is also a need for the further development of industry-wide health protocols. Suspending operations through 31 August 2020 allows more time for those protocols to be developed and gives our guests enough notice to better plan for their future travels.”
Full details of the suspension policy are available HERE.
IMAGE: Scenic Diamond under Pont de Pierre in Bordeaux, France
