Accor has transformed itself from providing a luxury service to crucial infrastructure, providing vital shelter in the midst of the COVID-19 crisis.
Working in conjunction with government authorities and community organisations, the hotel chain is making its accommodation and services available to those most in need, including front-line health workers, the homeless and disadvantaged, vulnerable families and returning residents who are required to go into quarantine for 14 days.
Accor Pacific’s Chief Operating Officer, Simon McGrath, said “Welcoming, protecting and taking care of others is at the heart of what Accor does best. We could not do this without the incredible people we have in our business. They are not only providing accommodation, but also pastoral care and kindness. We have never been more proud of our colleagues.”
Many Accor hotels are being utilised, including the brands SO/, Sofitel, MGallery, Art Series, Pullman, Swissôtel, Grand Mercure, Peppers, The Sebel, Mantra, Novotel, Mercure, Tribe, BreakFree, ibis, ibis Styles, ibis Budget.
In Australia and New Zealand, Accor teams are delivering many acts of kindness, including Mercure Sunshine Coast Kawana Waters who prepared dozens of meals for medical professionals at the Sunshine Coast University Hospital and Novotel Brisbane Airport who had a jungle gym play mat and baby toys delivered directly to the room of a family staying in-house for quarantine isolation to ensure they had everything they need to keep their young child occupied during their stay.
Accor hotels across the world are also sending a message of love and compassion to their local communities by illuminating hotel rooms at the front of their building in the shape of a heart. Visit all.accor.com
