Steve Odell, SVP and managing director APAC of Regent Seven Seas Cruises has announced the launch of “Regent Reassurance”, to provide travel partners and their clients with greater confidence when making a booking.
Effective immediately, and applicable to all existing bookings and new bookings made by 30 April 2020 on all voyages departing between 3 April 2020 and 1 November 2020, Regent Reassurance allows agents to cancel client sailings within that period, up to 30 days prior to sailing. Additionally, clients will receive a 100% Future Cruise Credit, which can be applied to a new booking within one year on any 2020 or 2021 Regent voyage.
“We sincerely appreciate the partnership and advocacy by our valued travel partners and their clients. During these challenging times, we believe that more communication is essential. Therefore, we endeavour to keep them informed throughout this ever-changing environment,” said Mr Odell.
“For those guests who took advantage of our previously communicated final payment extension period to 60 days*, no further action is required. Once final payment is received, they can also take advantage of Regent Reassurance. For those who cancel prior to 60 days, they are still entitled to the 15% Future Cruise Credit we communicated previously.”
“Our top priority continues to be the safety, security and well-being of our guests, partners and team members. We have proactively implemented a comprehensive set of preventative measures and continue to consult with the World Health Organization and U.S. Centers for Disease Control. For the most updated information and an update to our COVID-19 protocols, please refer to https://www.rssc.com/coronavirus-statement,” said Mr Odell.
“Our aim is that through Regent Reassurance, this temporary change in policy will enable our travel partners to maintain their existing Regent bookings and drive new ones with confidence. We sincerely thank them for their continued support. We will thrive together. We have an amazing business in a resilient industry with incredible people and partners.”
*Offered on the following sailings: Seven Seas Splendor July 6, 2020 and August 4, 2020; Seven Seas Navigator June 30, 2020 and July 28, 2020; Seven Seas Explorer June 30, 2020 and July 10, 2020; Seven Seas Voyager July 6, 2020; and Seven Seas Mariner July 1, 2020 and July 8, 2020
